Frequently Asked Questions

Don't see the answer to your question? Feel free to call us at 1-877-STAY-EVR during business hours (Monday - Friday: 8:00 AM - 9:00 PM ET and Saturday - Sunday: 9:30 AM - 6:00 PM ET (USA)).

Questions regarding Endless Vacation Rentals

Accommodations
Planning and Reservations Process
Payment Process
Confirmations and Cancellations
Armed Forces Vacation Club^®
Wyndham Rewards^®
Other Questions and Tips
Security Issues
Privacy Issues

Accommodations

How many resorts are there to choose from?
There are thousands of resort condos to choose from in the U.S., Europe, the Caribbean, Mexico and beyond.*

What makes Endless Vacation Rentals accommodations different from a hotel?
Whether traveling with family or friends, Endless Vacation Rentals offers spacious accommodations that give you the room to relax, spread out and still have everyone together. Enjoy the comforts of home, which may include a kitchen, washer/dryer, multiple bedrooms and the amenities of a luxury resort, such as a spa or workout facility.

Are there any handicapped-accessible accommodations?
Many of the properties offer handicapped-accessible accommodations. But because needs vary greatly, and each property is different, it is best to contact one of our Vacation Guides before booking at 1-877-STAY-EVR.

Are pets allowed?
No, for the most part, pets are not allowed on property. However, a select few properties do allow pets for an additional fee. Please contact the resort to check on their pet policy before bringing any pets with you.

Do I have to stay for a full week?
Not any more! We recently added inventory of 1-6 night stays for a number of resorts, based on availability. The only difference is that some resorts require a mandatory housekeeping fee when staying less than 7 nights (This information can be found on the resort detail page under "Resort News"). We will continue to offer 7 night stays for which, as long as you notify the resort in advance, you are usually free to check in or check out at any time during the seven-day period. Keep in mind, however, that you will still be paying for the full week if you check out early.

Finding less than 7 night stays is easy! Simply go about a regular search and if there is short stay availability it will show up within the availability table. If you need help finding a resort or availability, our knowledgeable Vacation Guides are ready to help - simply call them (during normal business hours) at: 1-877-STAY-EVR.

Most of the accommodations are booked in seven-day increments, and you are free to check out at any time during the seven-day period; however, keep in mind that you will still be paying for the full week.

Do I have to book from weekend to weekend, or can I choose a mid-week day to begin my vacation?
Vacations at most resorts are booked with Friday, Saturday or Sunday start dates.

When can I get the best availability?
Resorts are in highest demand during school calendar vacation dates. So if you are flexible with your check-in dates, you may be able to book some great off-peak deals.

Is the price shown per person or per unit?
All prices are shown per unit, which means it is the same price for one person up to and including the maximum occupancy of that accommodation. Other charges may apply.

Do I have to register to book a trip?
No, you do not have to register to book a trip. Simply book your reservation, and, if you need to access your booking at a later time or reference it when speaking to the call center, all you'll need is your confirmation number. It is imperative that you provide an accurate email address when creating a new booking as that is where we send confirmation. In addition, it is also recommended that you provide an accurate phone number in case we need to contact you with regard to your reservation.

Can I just make a deposit or must I pre-pay for the entire trip?
All vacations must be pre-paid.

Will taxes or other fees be charged to my account at the resort?
Taxes are included in the final price, unless otherwise indicated. Additional fees for housekeeping and other amenities vary by resort and will be assessed upon check-in. If the property you want to book does require a deposit, it will be mentioned within the property description and your confirmation email. Additionally, you may call our Vacation Guides (during normal business hours) for more information on your specific rental property: 1-877-STAY-EVR.

What are my payment options?
We accept credit cards from most countries, however, prices are always charged in U.S. Dollars.

How do I check on a reservation?
To check on a reservation you may either call us at: 1-877-STAY-EVR or use our online tool to locate your booking simply by entering your confirmation number. You can do so by clicking on the "Need Assistance" tab, then click on "View/Change an Existing Reservation" and fill in your First and Last name as well as confirmation number.

How do I receive confirmation?
You will receive confirmation via email. Please add: endlessvacationrentals@evrentals.com to your email safe list to safeguard your confirmation email from being marked as spam. Also make sure that you enter the correct email address when booking your accommodations. Please print the confirmation and bring it with you. If for some reason you do not receive your confirmation, please call us at: 1-877-STAY-EVR.

How do I cancel a reservation?
You may cancel your reservation by calling us at: 1-877-782-9387, during normal business hours or by using our online tool. You can do so by clicking on the "Need Assistance" tab, then click on "View/Change an Existing Reservation" and fill in your First and Last name as well as confirmation number.

Is there a cancellation fee? What's the refund policy?
For all properties our cancellation policy is as follows:

• If a reservation is cancelled three or more calendar days (CST) prior to the check-in date, we will refund one hundred percent (100%) of the total rental amount.
• If a reservation is cancelled 2 or less calendar days (CST) prior to the check-in date, no refund will be made for any part of the rental amount.
• No refunds will be given for no-shows or early check-outs. The property is not authorized to make any exceptions.

What if I lose my confirmation information?
Call: 1-877-STAY-EVR during normal business hours.

Vacations For Military Families - Proudly Serving Our Nation's Finest

The Armed Forces Vacation Club® (AFVC) is a "space available" program that offers military and other Department of Defense-affiliated personnel the opportunity to enjoy vacations at popular destinations around the world – for the incredibly low price of just $369* USD per unit, per week. Those eligible and their family and friends have access to spacious accommodations at more than 3,500 resorts, apartments, condominiums and homes in more than 80 countries. Stay with your loved ones at a beachfront resort in Mexico, a well-appointed cabin in the Canadian Rockies, or a centuries old home in the English countryside. Take your leave at a do-everything resort near Orlando's theme parks, Greece's ancient ruins or Tuscany's rolling hills. With Armed Forces Vacation Club, your vacation options span the globe.

Who Qualifies?
The program is available to all active and retired members of the Armed Forces, Department of Defense employees and select civilian employees in military support roles. More about program requirements can be found in our Frequently Asked Questions section.

Wyndham Rewards® promotion ended Tuesday, March 22, 2011
What does this mean? You can continue to earn or redeem Wyndham Rewards® points through midnight CT, March 22, 2011. Even though EVR will no longer be offering the promotion after March 22, 2011, your Wyndham Rewards® membership is still active. This means you can continue to earn and redeem points from a variety of program participants at WyndhamRewards.com.

What happens to the vacation I booked before the promotion ended?
All reward points for reservations made on or before March 22, 2011 will be honored. Just as during the promotion, points will be awarded 4-6 weeks after travel has been completed.

Can I still use my accrued Wyndham Rewards® points?
Yes, you may continue to redeem your Wyndham Rewards® points through WyndhamRewards.com. EVR will no longer be a redemption option, however there are lots of other vacation options available.

Can I still earn points through EVRentals.com?
Once the Wyndham Rewards® points promotion ends you will no longer be able to earn points through EVRentals.com, however, your Wyndham Rewards® membership is still valid and you can continue to earn points through participating hotels in Wyndham Rewards.

Whom do I contact for other questions regarding my Wyndham Rewards® membership?
Contact Wyndham Rewards® by phone at: 1.866.996.7937 or send a request to Wyndham Rewards Member Services by clicking here.

How competitive are your prices compared to standard hotels?
For the cost of a long weekend at a hotel, you or your clients can often stay for a whole week at one of our vacation rentals.

Where do I find special discounts or search for last minute deals?
By registering you will receive emails about special offers. Additionally, you may also visit www.evrentals.com/last-minute-vacations.html to browse Last Minute Vacations up to 30 days in advance, starting as low as $489 USD*/week.

How old do I have to be to book a vacation?
The person booking the travel must be at least 21 years of age or older. The resort or property manager may otherwise refuse access to the reserved accommodation.

Do discount codes work on all properties?
Each discount code reflects a specific promotion and is only applicable to the property and/or time-frame established for that promotion.

Is there a connection between Endless Vacation^® Magazine and Endless Vacation Rentals?
Yes, Endless Vacation Rentals and Endless Vacation Magazine are both part of Group RCI, which is part of the Wyndham Worldwide family of companies. To learn more about Endless Vacation Magazine check out the website at – EndlessVacation.com

How competitive are your prices compared to standard hotels?
For the cost of a long weekend at a hotel, you or your clients can often stay for a whole week at one of our luxurious vacation resorts.

How old do I have to be to book a vacation?
The person booking the travel must be at least 21 years of age or older. The resort or property manager may otherwise refuse access to the reserved accommodation.

Do discount codes work on all properties?
Each discount code reflects a specific promotion and is only applicable to the property and/or time-frame established for that promotion.

What if I have a question about the types of accommodations you offer?
You may speak with one of our experienced Vacation Guides directly at 1-877-782-9387.

Are these family oriented resorts?
The resorts are designed and managed to accommodate groups of all sizes, from couples seeking a romantic getaway to large families in search of the ultimate adventure. The Mayan resorts offer a variety of activities for both adults and kids, and babysitting service is available with prior notice.

Whom should I contact about billing inquiries?
For all billing inquiries, please call 1-866-844-2016, during normal business hours.

How is your site secured?
The security of all information associated with our registrants is an important concern to us. We exercise care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your information. We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we use industry standard efforts to safeguard the confidentiality of your information, such as firewalls and Secure Socket Layers. However, perfect security does not exist on the Internet.

What is your privacy policy?
For more information on Privacy, please click here to read our Privacy Policy.

If you don't see the answer to your question, feel free to call us at 1-877-STAY-EVR during normal business hours.